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Help Desk

Information Technology Services

Having trouble accessing My.UAFS? Use these links to access common student applications:

For complete access to support information, knowledge base documents, and other self-help information, please see our My.UAFS department siteor send an email from your official UAFS campus email account to UAFS@service-now.com.

  • For campus-wide emergencies that affect the entire campus (My.UAFS outage, Blackboard outage, Banner outage, etc.), call 479-788-7460.
  • The voicemail message provides information on how to reach the personnel on call outside of normal office hours.
  • The Service Desk cannot assist with password resets and hardware or software issues outside of the normal operating hours. 
  • The Information Technology Service Desk provides support for faculty, staff, and students Monday through Friday, 7:30 am to 7:00 pm

Please send your feedback to TSFeedback@madorders.com.

Policies

Faqs

When you log in to My.UAFS from off-campus computers, we recommend using Mozilla Firefox or Google Chrome web browsers. During login you may receive a pop-up prompt asking for your login credentials. If so, please follow these instructions.

If you receive a “Windows Security” login prompt:

Students
  • Enter “student\” plus your login username
  • Example: student\jsmith99

Employees
  • Enter “uafs\” plus your username
  • Example: uafs\jsmith99

If you receive an “Authentication Required” login prompt:

Students AND Employees
  • Enter your username and password and click the “OK” button

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UAFS uses the Portalguard password management system which allows students and employees to maintain and reset their campus passwords easily. Once a user is enrolled with Portalguard, they can securely change a forgotten or expired password from any computer or smartphone anywhere in the world without having to contact the IT Service Desk. 

If your password is not working and you have previously enrolled with Portalguard, you can go to the Portalguard website and use the self-service feature to reset your password. For resetting passwords the email address will be the personal email address you enrolled with, NOT your UAFS email address.

If your password is not working and you have NOT previously enrolled with Portalguard, please call the IT Service Desk at 479-788-7460 between 7:30 a.m. and 7:00 p.m. Monday through Friday, and the staff will be happy to assist you. 

First-time users should ensure that they enroll with the Portalguard system as soon as possible. Enrolling is easy, quick, and needs only be completed one time.

Click here for a downloadable guide

UAFS operates two wireless networks on campus: UAFS and UAFS-Guest. Students, faculty, and staff should always connect their devices to the UAFS network. The UAFS-Guest network is for temporary use only by authorized visitors to our campus (those without a campus network login). Do not connect your devices to any other wireless network. 

Guests using the UAFS-Guest network will be required to self-register. Registration requires a valid email address and mobile phone number that can receive text messages. Registrations are good for 24 hours.

IMPORTANT: All users of the UAFS campus networks (both wired and wireless) agree to abide by the UAFS Acceptable Use Policy.
 
They also agree to keep their computers updated with the latest operating system and anti-virus updates.

If you are still having trouble logging in to My.UAFS or are having trouble accessing other campus technologies, please first verify that your UAFS login credentials are working properly. You can do this by logging in to the UAFS Portalguard password management system.

If you cannot log in to the Portalguard system and have previously enrolled with Portalguard, please use the self-service feature to recover or reset your password.

Portalguard User Guide

If you cannot reset your password, please call the IT Service Desk at 479-788-7460 between 7:30 a.m. and 7:00 p.m. Monday through Friday, and the staff will be happy to assist you.